Refund policy

Returns and Refunds Policy
90-Day Money-Back Guarantee
We want you to shop with complete peace of mind. You have 90 calendar days from the delivery date of your order to request a return.

Return Conditions
For a return to be approved, the item must be in the same condition as when it was delivered:

It must be completely unused and unopened.

It must retain its original factory seal, labels, and packaging intact.

You must present the proof of purchase or order number.

Personal Care and Hygiene Products
For health and hygiene reasons, we do not accept returns of cosmetic or personal care products that have been opened, handled, or used, unless the product has a verifiable manufacturing defect or has been damaged during shipping.

Return Request Process

Write to us at vhidayy@gmail.com indicating your order number and the reason for the return.

If your request meets the requirements, we will reply with detailed instructions and the address to which you should send the package.

Returns of packages sent without prior authorization via email will not be processed.

Damaged, Defective, or Incorrect Products
Please inspect your package upon receipt. If you notice that the product arrived broken, defective, or does not match your order, please contact us immediately at vhidayy@gmail.com, attaching photos or videos of the package's condition so we can arrange a solution or reshipment at no cost.

Exceptions
Returns are not accepted on gift cards, clearance items, or cosmetic items with a broken security seal.

Refund Processing
Once the returned product is received and inspected at our warehouse, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be automatically credited to your original payment method within 10 business days (the exact processing time will depend on your bank).